Support & FAQ

Not at all. No email address is required — just choose a username and a password. Once registered, sign in to the user panel, pick a monthly plan or a data pack on the plans page, and after payment copy the subscription link from the overview area. Your username is the account's unique identifier, so check the spelling when you register; changing it later requires a ticket.

A subscription link is a tokenized URL that clients use to pull the route list and configuration — it is not an installer. Sign in to the user panel, copy it from the subscription area, paste it into the client's subscription import field and save.

The token in the link is equivalent to account credentials, so don't post it in public groups; if you suspect it has leaked, reset the subscription in the panel and re-import the new link on each device.

Clients pull the latest configuration automatically at their own interval, so no manual action is normally needed. If the route list in the client doesn't match what the panel shows, hit update once manually. If a manual update still fails, follow the subscription update steps in the Connection & Troubleshooting section.

No. There is no limit on simultaneous devices — you can install the client on Windows, macOS, iOS, Android and Linux under the same account and import the same subscription link on each. When you move to a new device, deleting the configuration from the old one doesn't affect the account; just import again and keep using it.

The login page has a password recovery link; follow the prompts to reset it. After a reset, signed-in browser sessions have to log in again, but subscription links in your clients are unaffected and don't need re-importing. If the recovery flow doesn't work, open a ticket with your username and the date of your most recent payment.

Work through three steps. First, confirm the route selected in the client is available and try another route in the same region. Second, check that the device's system time is accurate — a clock skew makes the encrypted handshake fail outright. Third, update the subscription manually to get the latest route list.

If it still won't connect after all three, open a ticket with the client name and version and the exact error text.

It is usually DNS or routing rules. Switch the client to global mode and try once — if pages load, the route is fine and a rule is sending that domain direct; switch back to rule mode and add the domain to the proxy list. Browsers with QUIC enabled can also produce a half-working state, so turn it off temporarily and try again.

Most desktop apps read the system proxy and are covered by default; a few ship their own network stack and ignore system proxy settings, so you need to enable TUN or virtual network adapter mode in the client to capture all traffic. On mobile, installing the configuration isn't enough — you also have to enable the corresponding VPN profile in system settings; installing the client alone does nothing.

The system reclaims background network connections to save power. On iOS, allow background refresh for the client and turn off Low Power Mode; on Android, add the client to the battery optimization allowlist and lock it in the recent tasks view. If it still drops when the screen locks, first check whether a power-saving policy is cutting the connection before switching routes.

First confirm the device time is accurate and that the browser can open the user panel normally; then check that the subscription link was copied in full — a few missing characters at the end will throw an error. If a manual update still fails, copy a fresh subscription link from the panel to replace the old one, restart the client and try again. If it keeps failing, include the error text and the client name you are using.

The typical symptom is a domain resolving to the wrong address, with pages replaced by ad pages. Set the client DNS to resolve through the proxy, or switch to a reliable public DNS; also check whether your local router's DNS has been changed. After the fix, flush the DNS cache in your system and test again, and clear the browser cache too.

Peak hours are when outbound bandwidth is tightest. Switch to a closer entry point first: in Asia-Pacific, Japan · Tokyo, Hong Kong or Singapore; when you need to cross continents, Los Angeles or Amsterdam. A region usually has several routes — test them one by one, settle on the most stable one and don't keep switching back and forth.

By use case. Streaming: Japan, Hong Kong or the US first. AI tools and work: Japan · Tokyo or US · Los Angeles first. European business: Amsterdam or Milan. On route type, IEPL dedicated lines run on a separate channel and hold up better at peak hours; relay routes cover more regions; direct routes have lower latency but demand more from your local network.

4K needs sustained bandwidth, not just peak throughput. Switch to global mode first to confirm it is a route issue, then try other routes in the same region; if several people at home are sharing bandwidth, leave headroom for the playback device. If it still buffers, check whether the player has resolution locked to the highest setting, and whether the target domain is going direct.

Cross-border speed depends on the route from your local ISP to the outbound gateway, and international gateway quality varies a lot between cities and carriers — especially at peak hours. Changing entry region or route type is usually far more effective than reconnecting over and over.

90+ countries / 220+ routes, grouped by region in the user panel and on the routes page, with route type and streaming support marked for each. The list doesn't show latency figures: latency depends on your local network and the time of day, so static numbers mean nothing — trust what the client shows once connected.

Three monthly tiers: ¥9.9/month for 60GB, ¥18/month for 250GB, ¥28/month for 500GB, with data resetting monthly on your activation date. There are also data packs: ¥158/300GB, ¥358/1000GB, ¥658/3000GB — use them up whenever, they never expire. Upgrading mid-cycle prorates the difference by remaining days.

Alipay, WeChat and USDT. Payment happens inside the user panel; once the order is activated you can copy the subscription link there, with no extra request needed. If payment goes wrong, check the status in your order list first, then decide whether to retry the payment or open a ticket.

60-day money-back guarantee. Open a ticket in the panel with your order number and the reason, and once the order is confirmed to be within the refund window it goes back to the original payment channel. The subscription stops working after the refund completes; the terms of service page is authoritative.

Two options: wait for the next reset date — monthly plans reset each month on your activation date — or buy a data pack and keep going; data packs are used until they run out and never expire, so a change of month won't wipe them. If your usage is consistently high, upgrading to a higher monthly tier works out cheaper.

Check the status in the panel's order list first. If it shows unpaid, start the payment again; if it shows paid but the plan hasn't taken effect, open a ticket with the order number and a screenshot of the payment receipt and it will be activated manually after verification. Don't place a duplicate order — duplicate payments have to go through the refund process.